Refund/Return Policy

Thank you for shopping with us. We strive to provide you with products of the highest quality and customer satisfaction. Please take a moment to review our return and refund policy.

Returns & Exchanges Not Accepted:

Once an order has been placed and processed, it is considered final. For returns/exchanges related to physical plushies, please contact us at ella.bow@icloud.com for assistance. Returns/exchanges are not guaranteed and will be assessed on a case by case basis.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact us immediately at ella.bow@icloud.com. We will work with you to resolve the issue as efficiently as possible.

Cancellation Policy:

Cancellation of orders is not possible once it has been shipped out. If I haven't yet sent the plushie then I will try my best to issue you a refund, but not in all case I will be able to do so, (Example, If you place a custom order then I will not issue you a refund, if I have completed your order.)

Refunds:

Refunds on physical plushie orders will only be issued in cases where a product is proven to be damaged or defective upon receipt, and cannot be replaced with an identical item. Refunds will be processed within 7-10 days of verification of the issue and will be credited back to the original method of payment.

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact me at ella.bow@icloud.com.

By completing a purchase with us, you agree to abide by the terms and conditions outlined in this return and refund policy.

Thank you for your understanding and cooperation. We appreciate your business.